Interviewed in Vice
I was interviewed in Vice about my upcoming book Working the Phones
Jamie Woodcock, an LSE academic, went undercover for a year working in cold call centers around the UK to investigate these questions for his new book Working the Phones: Control and Resistance in Call Centers . He told me the internet won't replace the cold call just yet. "Calling exploits and uses people's emotions in a much stronger way than email or instant message," he said. "It takes what's positive about social interaction and warps it into a sales situation." He is careful not to blame the workers, but the system itself.
You can read the full article here.