Interviewed in Vice

I was interviewed in Vice about my upcoming book Working the Phones

Jamie Woodcock, an LSE academic, went undercover for a year working in cold call centers around the UK to investigate these questions for his new book Working the Phones: Control and Resistance in Call Centers . He told me

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Working the phones

Working the Phones: Control and Resistance in Call Centres
By Jamie Woodcock

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have

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