Reviews of Working the Phones

Recorded talks:

  • Book launch at Waterstones (video above)
  • LSE Public lecture with Bev Skeggs and Alpa Shah, available to watch or listen


Reviews of the book:


Accompanying pieces I have written:

  • The Guardian - 'As a call centre worker I saw how employees are stripped of their rights'
  • openDemocracy - 'End of the line: surveillance, precarity and resistance in the call centre', available narrated on here
  • Mute - 'Automate this! Delivering resistance in the gig economy'
  • LSE Department of Management Blog - Working the Phones.
  • People Management - 'Opinion: What the gig economy can learn from call centre management'